How to Change Your Registered Email Address on Involve Asia

How to Change Your Registered Email Address on Involve Asia

We take account security seriously and have enhanced our protocols to protect publisher accounts.

For your security, an email address can only be changed if there has been no login attempt with the current (old) email for at least 30 days.

During this 30-day cooling period, please avoid logging in with the current master account email. Once the 30 days have passed, you can contact us to request the change.

When and How You Can Change Your Email Address

Here are the possible scenarios and the steps to follow:

Scenario
Action to Take
No access to existing email and no access to IA account
1) If you have tried logging in recently, wait 30 days from your last login attempt before emailing us.
2) If you have not logged in for over 30 days, you can either:
- Create a new IA account with your new email address, OR
- Email us to request an email change for your existing account.
No access to existing email but have access to IA account
1) Create Sub-owner access using your new email.
2) Avoid logging in with the old master email for 30 days.
3) After 30 days, email us and we will update the sub-owner to Owner access.
Sub-owner has lost access to email
Request the Master Account Owner to:
1) Create new access with your new email.
2) Delete the old login.
No login with old email for 30+ days and don’t want to create a new account
Yes, you can email us and request an email change for your existing account.
No access to IA or email and need to generate links or monitor conversions
For security reasons, you must still wait after the 30-day cooling period before we can update your email address.
Sub-owner and Master Account Owner has lost access to both IA and email
1) Sub-owners can continue to log in during the master account’s 30-day cooling period.
2) After 30 days, the master account holder can email us to request the change.

How to Request an Email Change After the Cooling Period

  1. Wait for 30 days from your last login attempt with the old email.

  2. Email wecare@involve.asia with your request.

  3. Our support team will verify your details and process the change.

Security Reminder:

  • Do not attempt to log in with your old email during the 30-day waiting period.

  • If urgent access is needed, consider creating a new account with your new email in the meantime.

If you have any questions or need further assistance, please contact us at wecare@involve.asia.

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