Why Can’t I Upload My e-Invoice? Common Issues & Quick Fixes

Why Can’t I Upload My e-Invoice? Common Issues & Quick Fixes

If your e-Invoice won’t upload or the Submit button is disabled, here are the most common fixes:

1) Check your UUID

  • The Unique Identifier Number (UUID) must follow the correct format (36 characters with hyphens).

  • Copy it directly from the IRB MyInvois portal.

  • Avoid extra spaces, missing characters, or typos.

2) Verify your file

  • File format: PDF only

  • File size: Must be 2 MB or smaller

  • The file should not be corrupted or password-protected.

  • Use a simple filename without special characters.

3) Complete required steps

  • Fill in all mandatory fields on the upload form.

  • Tick any required confirmation/declaration checkbox.

4) Try again if issues persist

  • Refresh the page and retry.

  • Use an incognito/private browser window or a different browser (Chrome, Edge, Firefox).

  • Clear cache/cookies or temporarily disable extensions like ad-blockers.

By checking your UUID and PDF file, most upload issues can be resolved quickly.

Still stuck? Reach out to us at wecare@involve.asia — we’ll assist you.

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