| Reason | Definition & How to Fix It |
|---|---|
| Invalid SWIFT Code | The SWIFT code you provided does not match your bank’s records. Confirm the correct SWIFT code with your bank and update it in Profile > Settings > Payment. |
| Unsupported Payment Method | Involve Asia does not support payments to digital banks or e-wallets at this time. Update your payment method to PayPal or Wire Transfer (Bank Transfer). |
| Invalid Account Details | The processing bank returned your transaction due to an incorrect account number, wrong beneficiary name, or wrong SWIFT code. Double-check and correct your bank details before resubmitting. |
| Publisher Requested Rejection | If you did not request your payment to be rejected, contact wecare@involve.asia immediately. |
| Payment Returned by PayPal | Your registered PayPal email is either not linked to a PayPal account or PayPal could not locate it. Update your PayPal email in your payment settings and ensure your PayPal account is verified. |
| Other Reasons | If the cause doesn’t fall under the above categories, our Finance team will provide the specific reason in the Remarks section of your failed payment notification email. |
Unverified Payment Details
Changes to your payment settings must be confirmed via the verification email sent to your registered email address.
Minimum Withdrawal Threshold Not Met
MYR 80 for payment currencies in USD or EUR.
MYR 40 for all other currencies.
Ineligible Withdrawal Type
Attempting Early or Express Withdrawals without meeting eligibility requirements.
Account Restrictions
PayPal or bank account restrictions that block incoming funds.
Processing Delays
Public holidays, weekends, or temporary bank/payment system issues may delay transactions.
Check the Failed Payment email for the reason and follow the instructions provided.
Update your payment information immediately before submitting another withdrawal request.
If unclear, contact wecare@involve.asia with your Withdrawal Request ID and relevant payment details.