Publishers' Guide | Troubleshooting Common Issues

Troubleshooting Common Issues
Why Is the “Submit” Button Disabled When Uploading My e‑Invoice?
The Submit button stays disabled until all required fields are valid and your file passes the system checks. Work through this quick checklist: 1) Validate your UUID Enter a valid UUID from the IRB MyInvois portal. Paste the UUID exactly as shown ...
Why Can’t I Upload My e-Invoice? Common Issues & Quick Fixes
If your e-Invoice won’t upload or the Submit button is disabled, here are the most common fixes: 1) Check your UUID The Unique Identifier Number (UUID) must follow the correct format (36 characters with hyphens). Copy it directly from the IRB ...

Publishers' Guide | Troubleshooting Common Issues | Knowledge Base