Why Isn’t My Deeplink Working on Involve Asia?

Why Isn’t My Deeplink Working on Involve Asia?

If your deeplink isn’t redirecting, is showing an error, or isn’t tracking conversions, it’s likely due to one of these common issues.

1. Your Offer Application Is Still Pending

Some offers require manual approval from Advertisers before you can promote them.

  • If your offer status is Pending, the deeplink will not work yet.

  • Check your offer status under Dashboard > Discovery > My Advertiser and wait for approval before generating a link.

2. The Offer Is Temporarily Paused

Advertisers may pause their campaigns for reasons such as:

  • Reaching their monthly budget

  • Seasonal promotions ending

  • Temporary technical issues

  • Conclusion of their partnership with Involve Asia

When an offer is paused:

  • Deeplinks for that offer will stop working

  • You cannot generate new deeplinks until the offer goes live again

  • Publishers will be notified via email (unless email notifications are turned off in Profile > Settings > Mailroom)

3. Your Access to the Offer Has Been Blocked

If you were previously approved but violated the offer’s permitted promotion methods, the Advertiser may revoke your access.

  • This will result in broken or inactive links.

  • Always follow the promotion guidelines listed on the offer page.

4. Product Page Changes or Expiry

If the product page you linked to has been removed or updated by the Advertiser, your deeplink may redirect to a generic page or result in an error.

  • Re-generate a fresh deeplink with the updated product URL.

5. Regional or Tracking Restrictions

  • Some offers have region locks — only visitors from approved regions can access and generate tracked conversions.

  • Check Regions and Tracking Type in the offer page to ensure your audience matches the requirements.

How to Troubleshoot

Before contacting support, try these steps:

  1. Confirm your offer status is Approved and active.

  2. Check if the offer is paused or blocked.

  3. Re-generate your deeplink to ensure it’s current.

  4. Test the link in different browsers and devices.

If the problem continues, email wecare@involve.asia with:

  • Offer details

  • Screenshot of the error

  • Short screen recording of the issue