Why Your Conversions Might Be Rejected on Involve Asia

Why Your Conversions Might Be Rejected on Involve Asia

On Involve Asia, conversions are only approved if they meet the advertiser’s validation criteria. A rejected conversion means the action taken by the user did not fulfill these requirements after review.

Common Reasons for Conversion Rejection

  1. Incomplete or Failed Payment

    • The customer did not complete the payment process, resulting in the order being invalid.

  2. Order Cancellation or Refund

    • The customer cancelled their order or booking.

    • The customer requested a refund after purchase.

  3. Stock Unavailability

    • The product was out of stock, preventing the order from being fulfilled.

  4. Offer Paused During the Period

    • If the offer was paused when the user clicked or purchased, conversions may not be tracked or validated.

  5. Invalid or Duplicate Orders

    • Multiple identical orders from the same user may be flagged as duplicates.

  6. Violation of Promotion Methods

    • Using prohibited promotion methods (e.g., brand bidding, unauthorized incentivized traffic) may cause conversions to be rejected or marked invalid.

  7. Fraudulent Transactions

    • Any activity flagged as suspicious, including fake sign-ups, bot clicks, or misleading advertising.

How to Check Rejected Conversions

  1. Go to Dashboard → Reports → Conversion Report.

  2. Filter by Status: Rejected.

  3. Check the Remarks column for the rejection reason provided by the advertiser.

How to Reduce Conversion Rejections

  • Read the Offer Page Carefully – Understand the advertiser’s requirements before promoting.

  • Promote to the Right Audience – Match your traffic to the approved regions and target customers.

  • Avoid Prohibited Methods – Only use promotion methods listed as “Allowed” in the offer page.

  • Monitor Offer Status – Avoid promoting paused offers.

  • Verify Product Availability – Ensure stock is available before directing traffic.

If you believe a conversion was wrongly rejected, contact wecare@involve.asia with:

  • Offer details

  • Conversion ID or Order ID

  • Any supporting evidence (e.g., order confirmation screenshot, transaction proof)

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