What to Do If Your Conversion Tracking Doesn’t Work on Involve Asia

What to Do If Your Conversion Tracking Doesn’t Work on Involve Asia

At Involve Asia, we test every offer before it goes live to ensure tracking works smoothly. However, there may be times when tracking doesn’t function as expected. Here are the common reasons:

Possible Reasons Why Tracking Fails

  • Advertiser changes to confirmation page – If the advertiser updates their confirmation page and alters the conversion tracking setup without informing us.

  • Advertiser updates to postback – When advertisers make changes to their postback URL and do not notify us.

  • Technical issues on advertiser’s side – Sometimes advertisers face system issues when sending postback conversions to our platform.

How We Handle Tracking Issues

  • Daily Monitoring – We monitor tracking for every offer daily and can quickly detect when something is off.

  • Technical Investigation – Our technical team investigates the root cause with the advertiser.

  • Collaborative Fixes – We work directly with the advertiser to resolve the issue and restore proper tracking as quickly as possible.

What You Can Do as a Publisher

If you suspect a tracking issue:

  1. Check the Offer Page for any updates or notices.

  2. Review your Conversion Report in the dashboard.

  3. Contact your Account Manager or email us at wecare@involve.asia for support.

Rest assured, our platform is always on the receiving end of conversions, so if tracking fails, it’s usually on the advertiser’s side—and we’ll work to resolve it quickly.

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