What Are the Different Conversion Statuses on Involve Asia?

What Are the Different Conversion Statuses on Involve Asia?

In your Involve Asia Publisher Dashboard, each conversion is assigned a status to indicate its progress from the time it’s tracked until payment is issued.

Here is a snapshot of how your conversion status will look like:


Understanding these statuses will help you monitor performance, troubleshoot issues, and know when you can expect to get paid.

Approved

  • The advertiser has approved your conversion and you will earn a commission.

  • Your earnings will soon move to the "Available to Withdraw" balance.

Pending

  • The advertiser has not yet validated your conversion.

  • The estimated validation period varies for each offer and can be found on the offer page.

  • During this time, the advertiser checks:

    • Payment completion

    • Order validity

    • Compliance with promotion methods

Rejected

  • The advertiser has rejected your conversion.

  • Possible reasons include (but are not limited to):

    • Customer did not complete payment

    • Customer cancelled their order

    • Customer requested a refund

    • Item out of stock and not delivered

    • Offer was paused due to budget allocation

Yet to Consume

  • Purchases made in advance (e.g., hotel bookings, event tickets).

  • Commission is only issued after:

    • Successful payment from the customer

    • Successful delivery or fulfilment of the product/service

  • Your payment has been sent via the payment method set in your Payment Details.

  • You can check your Payout Overview for more information.

Invalid

  • Conversions that are not recognized or cannot be proven due to source or eligibility issues.

  • Examples of possible causes (but not limited to):

    • Spam or fraudulent activity detected

    • Invalid or wrong Order ID

    • Claiming a conversion you did not earn

    • Not based on the last click from users/followers/subscribers

    • System error — wrong amount received or captured

    • Conversions initiated through system test

    • Tracking discrepancies between Involve Asia and the advertiser’s platform

    • Ineligible commissions (e.g., multiple clicks/app installs, wrong customer type, unmatched campaign)

    • Wrong local currency captured

    • Exceeded cookie period

Refer here for Lazada’s rejection reasons and Shopee’s rejection reasons for specific platform policies.

Summary of Statuses

Status What It Means Possible Reasons / Notes
Approved Advertiser has approved your conversion; you will earn commission. Will soon move to "Available to Withdraw".
Pending Advertiser has not yet validated your conversion. Validation period varies by offer (check offer page). Advertiser reviews payment completion, order validity, and promotion compliance.
Rejected Conversion has been rejected. - Customer didn’t complete payment
- Order cancelled
- Refund requested
- Out of stock
- Offer paused due to budget limits
Yet to Consume Purchases made in advance, commission issued after fulfilment. Applies to hotel bookings, events, pre-orders; commission only issued after payment and delivery/service completion.
Paid Payment has been sent via your chosen method. Check Payout Overview for transaction details.
Invalid Conversion not recognized or proven due to source or eligibility issues. - Fraud/spam detected
- Invalid or wrong Order ID
- Claimed conversion not earned
- Not last click attribution
- Tracking discrepancies
- Wrong currency captured
- Ineligible commission (multiple clicks/app installs, wrong customer type)
- Exceeded cookie period

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