Common Reasons for Rejection

1. Request submitted after the allowed time frame

   • Missing Conversion requests must be submitted within 90 days from the purchase date.

   • Any request beyond this window will be automatically declined.

2. Purchase made outside the offer’s cookie period

   • If the purchase date is beyond the cookie validity stated on the offer page, the transaction cannot be tracked or credited.

3. Unsupported device or platform

   • Some offers only track conversions on specific devices (e.g., Mobile Web, iOS App, Android App, or Desktop Web).

   • If the purchase was made on an unsupported platform, it will not be eligible.

4. Offer was paused, expired, or inactive at time of purchase

   • Conversions are not tracked when an offer is not active.

5. Non-compliance with promotion methods

   • Using unapproved or prohibited promotion methods (e.g., brand bidding, incentivized traffic) will void the request.

6. No matching click record in the tracking system

   • If the advertiser’s tracking system does not detect a valid click from your affiliate link before the purchase, the request will be declined.

7. Order cancelled, refunded, or payment failed

   • If the customer did not complete payment or later cancelled the order, the conversion will not be approved.

8. Reported too early for manually tracked offers

   • Some offers have manual tracking and longer reporting delays. If a missing conversion is reported too soon, it may be rejected because the conversion has not yet been processed.

9. Duplicate missing conversion reports

   • If the same conversion is reported more than once, the duplicates will be rejected.

10. Incomplete or incorrect submission details

    • Providing the wrong Order ID, missing mandatory fields, or incorrect sales amount in your submission can result in rejection.

How to Reduce the Chances of Rejection

• Always check the offer details page before promoting to understand:

  • Tracking rules and tracking type

  • Allowed promotion methods

  • Cookie period and validation timelines

• Wait for the standard tracking delay (especially for manually tracked offers) before submitting a missing conversion request.

• Submit the request as soon as possible after confirming it is missing, and within the 90-day limit.

• Provide complete and accurate information, including valid Order IDs and sales amounts.

• Include proof of transaction (order confirmation, receipt, booking ID) whenever possible.

• Avoid prohibited promotion methods to ensure compliance.

You can track your clicks, conversions, and offer status in your Conversion Report before submitting a Missing Conversion Request. This can help identify if the issue is due to delays, offer pauses, or other technical reasons.