Why Is the “Submit” Button Disabled When Uploading My e‑Invoice?

Why Is the “Submit” Button Disabled When Uploading My e‑Invoice?

The Submit button stays disabled until all required fields are valid and your file passes the system checks. Work through this quick checklist:

1) Validate your UUID

  • Enter a valid UUID from the IRB MyInvois portal.

  • Paste the UUID exactly as shown (usually 36 characters with hyphens), with no extra spaces or characters.

  • Make sure the UUID matches the e‑Invoice you’re uploading.

2) Check your file

  • File type: PDF only

  • File size: 2 MB or smaller

  • The PDF should not be password‑protected or corrupted.

  • If it’s too large, re‑export or compress the PDF and try again.

  • Use a simple filename (letters, numbers, underscores).

3) Complete any required fields

  • If prompted, fill in all fields (e.g., amount, invoice number).

  • Tick any declaration/confirmation checkbox before uploading.

4) Resolve common browser/session issues

  • Refresh the page and try again from Payment → My Earnings Overview → Provide Validated e‑Invoice.

  • Try an incognito/private window or a different supported browser (Chrome, Edge, Firefox, Safari).

  • Temporarily disable ad‑blockers/extensions that may block uploads.

  • Sign out and back in if your session may have expired.

Still stuck? Email us at wecare@involve.asia for assistance.

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